Refund Policy

Effective and last updated: August 14, 2026.

This Refund Policy applies to purchases of Aivrae prepaid credits. It forms part of the Terms of Service.

1. Seven-day refund for completely unused credits

You may request a refund within seven calendar days after purchase if the purchased credits remain completely unused.

Aivrae will determine whether the purchase is unused from the account credit and usage ledger. A purchase is not completely unused if any portion of the purchased credits has been consumed, reserved, transferred, refunded, reversed, or applied to an API request or paid task.

2. Other eligible cases

We will also review refund or correction requests involving:

  • duplicate charges;
  • payment confirmed but credits not delivered;
  • an incorrect amount caused by a verified Aivrae or payment-provider billing error;
  • an unauthorized transaction reported promptly by the account or payment-method owner; or
  • another refund required by applicable law.

Depending on the circumstances, we may correct the credit balance instead of returning funds when that fully resolves a delivery or accounting error and you agree to the correction.

3. Generally non-refundable cases

Except where applicable law requires otherwise, refunds are generally unavailable for:

  • credits that have been partly or fully consumed;
  • unused-credit requests submitted more than seven calendar days after purchase;
  • dissatisfaction with the content, accuracy, style, or suitability of an AI Output;
  • temporary upstream model unavailability, latency, rate limits, or provider restrictions;
  • mistakes in prompts, API parameters, integrations, or third-party clients;
  • currency conversion differences, card-issuer fees, or bank fees not charged by Aivrae;
  • promotional or complimentary credits; or
  • accounts suspended or terminated for fraud, chargebacks, or material policy violations, subject to mandatory law.

4. How to request a refund

Email [email protected] from the email address associated with your Aivrae account. Include:

  • your account email or username;
  • the transaction or order reference;
  • the purchase date and amount;
  • the reason for the request; and
  • any supporting evidence for a duplicate, unauthorized, or incorrect charge.

We aim to acknowledge and review a complete request within three business days. We may request identity, account-ownership, or payment evidence before approving a refund.

5. Refund processing

Approved refunds are normally returned through the original payment method by the applicable Merchant of Record or payment provider. Processing and bank settlement commonly take 5 to 10 business days after approval, but the timing is controlled by the provider, card network, and financial institution.

Credits corresponding to a refunded, reversed, or charged-back payment will be removed from the Aivrae account. If the balance is insufficient because credits were consumed before a reversal, access may be restricted until the negative balance or payment dispute is resolved.

6. Merchant of Record and chargebacks

Creem, Waffo Pancake, or another provider disclosed at checkout may process the payment and refund. That provider may request additional information or issue a refund, reversal, or chargeback adjustment under applicable law, card-network rules, fraud controls, or its buyer terms.

Please contact [email protected] before initiating a chargeback so that we can investigate and attempt to resolve the issue. This does not limit any legal right to dispute an unauthorized or incorrect payment.

7. Statutory rights

Nothing in this Policy limits non-waivable consumer cancellation, refund, warranty, or dispute rights under applicable law. Where mandatory law grants greater rights than this Policy, the mandatory law applies.

8. Contact

Refund and billing questions may be sent to [email protected].